Down Payment Online
We are able to accept down payments online using MasterCard, American Express and Discover with United States billing addresses only.
Cancel Backordered Item
If you have been notified that the item you purchased is not immediately available for shipment, you may cancel the item by: Navigating to your Order History page and clicking on the related order number to open the Order Details page. Then, click on the Cancel Item link next to the backordered i...
Women's Shoe Widths
Wide, narrow or medium widths? We have you covered! We offer many shoes in multiple widths from super slim (A4) to extra wide (E6)! Find your perfect width with the information below. Note that because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet while weari...
International Shipping
Unfortunately, we can only ship to addresses in the USA and US territories including Puerto Rico, Guam and APO addresses.
Women's Shoe Sizes
We have all the women's shoes you need to fit your look! To find your perfect fit, use our US, Euro and UK size conversion charts — just click on “Women’s Shoe Sizes” above for more information! Also, because each brand is unique, sizing may vary. For the most accurate sizing, measure your feet whil...
VIP Club Terms and Conditions
VIP CLUB TERMS AND CONDITIONS The VIP Club Membership program is being discontinued. Any current member will continue to receive VIP Club member benefits until the expiration date of their annual membership. Thank you for joining the VIP Club. These are the terms and conditions ("Terms") for the V...
Down Payment by Check
In some cases, we may be able to accept a check by phone for your down payment. Please contact our credit department to see if this service is available to you.
VIP Club FAQ
The VIP Club Membership program is being discontinued. Any current member will continue to receive VIP Club member benefits until the expiration date of their annual membership. What are the VIP Club benefits? As a member of the VIP Club, you will enjoy free standard shipping on all of your orders, ...
Pre-Approval Down Payment
In the credit approval process, we will evaluate your credit using several methods, some of which include a report from one of the credit bureaus and others from our own internal data. If your order exceeds pre-approval qualifications, a down payment may be requested on your order.
Credit Approval
You can view your order status by clicking Order Status at the top of our website and entering your order number and zip code. Also, if you are logged in to your account, you can visit Order History and click the View Order button for further details of each individual order.
Secure Shopping
K. Jordan is deeply committed to your online order security. Shopping at K. Jordan is always safe and secure. We take every step to ensure the security of your personal information such as your name, address and credit card number. K. Jordan uses the industry standard, state-of-the-art VeriSign for ...
Backorder Status & Shipping
If an item is on temporary backorder, we will send you a postcard in the mail with its expected ship date. If we have your email address on file, we will also send you an email notification. You can check on a backordered item either by clicking on Order Status at the top of the website, or by conta...
How to Make a Credit Account Payment
Visit the Make A Payment page online and follow the step-by-step instructions. It's a quick, easy and secure way to make your payment. Or, simply mail your payment in the envelope included with your monthly statement. If you lost your statement or still have questions, please Contact Us. Customer s...
Apply for K. Jordan Credit
Buy Now, Pay Later with K. Jordan® Credit Why wait another moment? You can have all of your favorite styles today with K. Jordan® Credit! It's your turn, your time, to own the beautiful, versatile fashions you've always wanted. With K. Jordan® Credit you can expect: No annual membership or over...
Product Questions
Need help? Our customer service representatives are ready to help you seven days a week from 6:00 am to midnight (Central Time). You can also contact us via email.
How To Shop & Navigate Our Site
Easy tabbed shopping, quick access all in one place.
Cancel Order Requesting Down Payment
If your order requires a down payment, and you are no longer interested in receiving the item, cancellation is not necessary. As long as a down payment is not received, your order will cancel within 90 days and will not affect future orders.
Changes to Order with Down Payment
Because the order is still in the credit approval system, we are not able to make any changes to that order. If you would like, we can cancel this order and place a new one for you. Please note, you may be required to make a down payment on the new order as well. If that is the case, a new letter wi...
Shipping Address
Yes. During the order process, enter the name and address of the person you would like the package sent to into the shipping information section.
Down Payment Received
It usually takes 7-10 days for us to receive and process your check after you have mailed it. In rare circumstances, we are required to hold a check for up to 25 days before the order can be released. Should this happen to you, we will notify you by letter with additional information. Once your paym...
Email Unsubscribes
Every e-mail message we send you has an "unsubscribe" link that you may use to remove yourself from our list. You may also contact us and request to be removed. You will be removed from our email list within 10 business days of unsubscribing.
COVID-19 Update
We Are Here To Serve You Through COVID-19 At our company, the safety and stability of our customers and employees is our #1 concern. We have transitioned much of our business to home-based operations, and for our team members that continue to serve you within our facilities, we have implemented res...
Jewelry Sizes
When it comes to jewelry, one size doesn't always fit all. That's why we've provided sizing tools to ensure you select your perfect size and to make gift giving easier than ever. Click on “Jewelry Sizes” to learn more about our necklace and ring sizing! Jewelry ...
Cancelled Order
If your order is cancelled before shipment, a notification email or letter will be sent containing cancellation information.
Women's Clothing Sizing
It is best to have someone take the measurements for you, measuring over undergarments only.Chest (Bust) Measure under your arms around the fullest part of your chest/bust, keeping the tape parallel to the floor. Waist Measure around your natural waistline. Keep the tape comfortably loose. H...
Make a Credit Payment Online
Yes! Simply Sign In or Create an Account. Once you’ve logged in to your account, visit the Make a Payment page and follow the step-by-step instructions. It's a quick, easy and secure way to make your payment.
Shipping & Processing Time
Most orders ship within 24 hours after credit approval and order processing. Standard shipping time is 5-7 business days after credit approval and order processing, and priority shipping time is 3-5 business days after credit approval and order processing. Express shipping time is 1-3 business days ...
Ordering
To order online, simply add your favorite items to your shopping cart and click Check Out. You can also place orders over the phone by contacting us. Customer service representatives are available between 6 a.m. and midnight (CST), 7 days a week.
Cancel Order
Yes, as long as your order has not begun processing, you can cancel your order online from your Order History page or change your order by calling our Customer Service Representatives. To cancel unshipped items on a specific order, click on the related order number from your Order History page and u...
Email Subscriptions
We'd love to keep you in the loop! Just scroll to the bottom of any page on our website, and click the Sign Up button. Enter your email address in the pop up window, click Sign Up, and you'll hear from us soon!
Terms of Use
This Terms of Use Agreement (the “Agreement”) applies to any and all websites, apps, and online services associated with Mason Companies, Inc., its affiliates and subsidiaries, including without limitation, B.A. Mason, Inc., and including its trade names, including without limitation, B.A. Mason, In...
Exchanges
Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped, please allow an additional 5-7 business days for delivery.
Heel Height Guidelines
Height done right! Heel heights are measured on the middle of the heel (click on “Heel Height Guidelines” for a visual). Heel heights are also determined by the size of the shoe. As the shoe gets larger, the heel gets proportionately higher. In other words, the heel on a size 6 will not be as high ...
Women's Accessories Sizing
Spice up your style with some new accessories! Whether you need a new hat or a new pair of gloves, we have the perfect look for you. Click on our “Women’s Accessories Sizing” link for more information on hat and glove sizing. Hats + Caps Size Head (inches) S 67⁄8...
K. Jordan Credit FAQs
Credit Account Details | Payments Credit Account Details Was my order approved? Simply log in to your K. Jordan account to check the status of your order here or call one of our friendly customer service representatives at 1-800-944-4803. Where can I find my credit account number? Y...
Sales Tax
The United States Supreme Court recently decided an important case related to sales tax collection, and, in response to that decision, many states are now imposing taxes on online and other remote transactions. When a state enacts a sales tax law covering online or other transactions that take plac...
Forgot My Password
Sure we can. Click the "Sign In" link at the top of any page. Then click on "Forgot Password?". Follow the instructions, and we will email you a link to reset your password.
Backorder Shipping Charges
No. Shipping fees are charged only once for the entire order once your first shipment is sent. If you cancel an item on backorder and were already charged for its shipping, that charge will be refunded to you.
Credit Balance
You can check the balance of your credit account(s) by hovering over the account menu at the top of the website and selecting Check My Balance. If you are not signed in to your account, please sign in. You may be prompted to enter your 9-digit customer number from your account statement with the las...
Order Status
You may check your order status online anytime by visiting the Order Status page and entering your order number and billing zip code. If you have a website account with us, you may also view your order status by signing in to your account and navigating to the Order History page. You can also check ...
Exchange Charges
The item(s) requested for exchange will be sent to you free of shipping charges. However, customers are responsible for the return postage needed to return the original item(s) back to us. ...
How to Use Pre-Approval Codes
Applying a Pre-Approval Code to Your Order Once you have added your items to your shopping cart, click the Check Out button. If you are not signed in to your account, you will be directed to the sign in page. Please sign in. If you do not have an account, please create one at this time. Continu...
Privacy Policy
This Privacy Policy (“Policy”) applies to information collected by Mason Companies, Inc., and its subsidiaries and affiliates, including without limitation, B.A. Mason, Inc., and its brands, including without limitation, ShoeMall®, Stoneberry®, Masseys®, Mason Easy-Pay®, K. Jordan®, Maryland Square®...
Down Payment Notification
If we cannot approve your order, we will send you a letter explaining why along with an opportunity for credit approval. The letter will include the down payment amount that you will be required to send before we can release your order. The remaining balance will then be placed on your credit accoun...
Down Payment Amount
The down payment amount depends on several factors. Each order is evaluated on an individual basis, and we will determine the down payment required based on a credit evaluation. Some of the factors used in that credit evaluation include your history with us as well as a report we get from one of the...
Damaged/Defective Items
If something was wrong with your order when it arrived, we want to make it right! Please Contact Us, and one of our Customer Service Representatives will be happy to assist you.
Payment Options
K. Jordan Credit At K. Jordan, we give you the credit you deserve. With the K. Jordan Credit plan, you can enjoy your fabulous new outfits now—with no money down and affordable monthly payments as little as $5.99/month* (Subject to credit approval - See terms and conditions for details).Get pre-qual...
Shipping Methods & Charges
Standard* In-stock items normally leave our warehouse within 24 hours of receiving your order. Standard deliveries will arrive via USPS or FedEx Delivery. Depending upon where you live, your package should arrive in 5-7 business days. Merchandise Total Is: Please Add: ...
Warranty Information
Many of our products have manufacturer warranties. If you purchase an item that has a manufacturer's warranty that information will be included with your order. Stoneberry also offer protection plans (or extended warranties) on our applicable products. You will be able to choose a protection plan on...
Your Account
Your account is simply an area that we store your personal information for you. This is especially helpful to you when you shop our site again. You will not have to enter in your billing information and will only be asked a few security questions in order to complete you checkout – in a manner of se...
Recall Information
Current recalls: Bestway SaluSpa Miami Air Jet Hot Tub Stonberry Item #: 445233 Stonberry SKU #: 1283562-1 Recall Date: September 9, 2024 Under specific circumstances, the spa pumps can overheat, posing a fire hazard. As part of Bestway’s commitment to safety, they are offering impacted customers...
Return Policy
Making sure that you’re happy with your orders is our top priority. If you aren’t completely satisfied, you can send the item(s) back, and we’ll process your refund or exchange as promptly as we can. Any items ordered between January 1st - October 31st can be sent back within 60 days of the order d...
Update Account Information
Simply click the login link at the top of any page on the websites. Enter your name and password (we can help you remember if you like) and you're in. It's that easy.
How to Return/Exchange Items
To initiate a return or exchange, please complete the following steps: Step 1: Prepare Your Item(s) to ShipComplete and enclose the return form located on the back of your original packing slip, indicating whether the item is a return or an exchange. Pack and seal your item(s) securely in its orig...
About K Jordan
At K. Jordan, our goal is to deliver the latest styles in fashion that will keep you feeling and looking your absolute best. Our talented team of fashionistas is constantly on the hunt for the newest trends in clothing, shoes, accessories and beauty products. And we know you love your curves (we do ...
K. Jordan Credit Terms & Conditions
K. Jordan® Credit Terms We make shopping even more convenient with our K. Jordan® Credit option. With K. Jordan® Credit, you can conveniently spread your payments over several months (subject to credit approval). Many payments are as low as $5.99* per month (see below for details). Sorry, we can on...
Refunds
Once your return package is received by us, please allow 7-10 business days for refund processing. If you paid with our Credit, refunds should be reflected on your monthly statement within two billing cycles from the time we process your return. If you paid by credit card, refunds should be reflec...