VIP Club FAQ

Where can I find more frequently asked questions about your Loyalty program?

What are the VIP Club benefits?

As a member of the VIP Club, you will enjoy free standard shipping on all of your orders, instant savings with auto-applied promotions and member-exclusive sales and sneak peeks. Plus, these benefits apply across our family of brands – Stoneberry, Masseys, Mason Easy-Pay, K. Jordan and Fifth & Glam. Even better, each VIP Club membership comes with a free 30-day trial! Please see the VIP Club Terms & Conditions for more details.

What is the cost of a VIP Club membership?

The cost of a VIP Club membership is $69.99 per year following the free 30-day trial. Please see the VIP Club Terms & Conditions for more details.

Can I use my credit plan to pay for a VIP Club membership?

Yes, you can use any credit plan from our family of brands to pay for your annual VIP Club membership over time for only $7.99 per month. Plus, you will not be charged interest on the annual VIP Club membership fee if you choose to pay with your credit plan. Alternately, you can pay for your annual VIP Club membership fee with a credit card. Please see the VIP Club Terms & Conditions for more details.

When will I be billed for my VIP Club membership?

After your free 30-day trial ends, the payment method you selected when you signed up for the free trial will automatically be charged the membership fee for the upcoming year. Please see the VIP Club Terms & Conditions for more details.

How do I cancel my free 30-DAY trial?

You can cancel anytime within the free 30-day trial by going to the My VIP Club Membership page of your My Account area and simply selecting the “Cancel Membership” link, or you can call us toll-free at from 6 a.m. to Midnight (CST), 7 days a week. Please see the VIP Club Terms & Conditions for more details.

How do I cancel my VIP Club membership?

You can cancel anytime by going to the My VIP Club Membership page of your My Account area and simply selecting the “Cancel Membership” link, or by calling us toll-free at from 6 a.m. to Midnight (CST), 7 days a week. Please see the VIP Club Terms & Conditions for more details.

Will I be refunded if I cancel my VIP Club membership before the year is over?

No, your VIP Club membership fee is non-refundable. If you happen to cancel before your membership anniversary date, you can continue enjoying VIP Club benefits until your membership expires on your next membership anniversary. Please see the VIP Club Terms & Conditions for more details.

Can I reactivate my VIP Club membership after cancelling?

Yes, if you change your mind after cancelling your VIP Club membership, you can reactivate your membership anytime before your benefits expire. Simply go to the My VIP Club Membership page of your My Account area and select the “Reactivate My VIP Club Membership” link, or call us toll-free at from 6 a.m. to Midnight (CST), 7 days a week. Please see the VIP Club Terms & Conditions for more details.

Will my VIP Club membership auto-renew?

Yes, the VIP Club is an annual membership that will auto-renew for another year on your membership anniversary date. You will receive an email regarding your auto-renewal in advance of it occurring. Please see the VIP Club Terms & Conditions for more details.