Returns & Exchanges (6 Results)

Recall Information

Current recalls:   ON Audio Recalls Portable Speakers Due to Explosion Hazard Recall Date: May 21, 2019 Recall Number: 19-124 Name of product: Portable speakers Hazard: Hydrogen gas can leak from the portable speaker battery when charging and the speaker can burst, posing an explosion haz...

Stoneberry Warranty Information

Many of our products have manufacturer warranties. If you purchase an item that has a manufacturer's warranty that information will be included with your order. Stoneberry also offers protection plans (or extended warranties) on our applicable products. You will be able to choose a protection pl...

Exchanges

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped please allow an additional 5-7 business days for delivery.

How to Return/Exchange Items

Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not a...

Refunds

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for refund processing. If you paid by credit card, refunds should be reflected on your card statement within one billing cycle from the time we process your r...

Return Policy

Customer satisfaction is our #1 priority. If you are not completely satisfied with your purchase, please send your item(s) back to us within 60 days and we’ll promptly handle your refund or exchange. Returned items must be in their original, unworn, and new condition. Shipping and processing charges...