Returns & Exchanges (6 Results)

Return Policy

Customer satisfaction is our #1 priority at K. Jordan. If you are not completely satisfied with your purchase, please send your item(s) back to us within 60 days and we'll promptly handle your refund or exchange. Returned items must be in their original and unworn condition. (Sorry, shipping and...

Refunds

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for refund processing. If you paid by credit card, refunds should be reflected on your card statement within one billing cycle from the time we process your r...

How to Return/Exchange Items

Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not a...

Exchanges

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped please allow an additional 5-7 business days for delivery.

Exchange Charges

The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "Return Label" as a return option. Return Label can simplify the return process and save you a trip to the post office ($7.95 will ...

Stoneberry Warranty Information

Many of our products have manufacturer warranties. If you purchase an item that has a manufacturer's warranty that information will be included with your order. Stoneberry also offers protection plans (or extended warranties) on our applicable products. You will be able to choose a protection pl...