Returns & Exchanges (7 Results)

Exchange Charges

The item(s) requested for exchange will be sent to you free of shipping charges. You will need to pay the shipping fees to return the item(s). We do offer our "Return Label" as a return option. Return Label can simplify the return process and save you a trip to the post office ($7.95 will ...

Exchanges

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for the exchange to be processed and shipped out. Once shipped please allow an additional 5-7 business days for delivery.

Recall Information

Current recalls: Prepac Manufacturing Important Safety Notice – Product Recall Stoneberry Items: 407302 and 408058 Stoneberry SKUs: 1045904-2 and 1052058-1 Recall Date: May 8, 2020 Prepac Manufacturing has made the decision to voluntarily recall Black, Oak and White 4-Drawer Chests sold from ...

Return Policy

Customer satisfaction is our #1 priority. If you are not completely satisfied with your purchase, please send your item(s) back to us within 60 days and we’ll promptly handle your refund or exchange. Returned items must be in their original, unworn, and new condition. Shipping and processing charges...

Refunds

Depending on how your return is sent, it can take up to 10 business days for your package to be received and an additional 7-12 business days for refund processing. If you paid by credit card, refunds should be reflected on your card statement within one billing cycle from the time we process your r...

How to Return/Exchange Items

Look for the return form in your package. Complete the form, indicating why you are returning the item and if you prefer a refund or an exchange. Items must be unworn. A refund for returns will be made promptly upon receipt of the item. Shipping and processing charges are non-refundable. We do not a...

Warranty Information

Many of our products have manufacturer warranties. If you purchase an item that has a manufacturer's warranty that information will be included with your order. Stoneberry and Fifth & Glam also offer protection plans (or extended warranties) on our applicable products. You will be able to choose a p...